Miscommunication – if not handled well, may become quite synonymous with complication. Many instances went down in history where, if simply a blunder hadn’t occurred, the story would’ve been different. Take for instance the unopened message in one of the battles fought between the Americans and the British. A spy had tucked a note in a British soldier’s pocket. This note revealed the whereabouts of the Americans. The note was never opened and was only found after the Americans won the battle.
While we’re at no war, we might end up creating one if miscommunication found its way at work. The biggest issue? When your team benefits from this miscommunication, you may feel powerless to make yourself understood. Taking some time to introspect, some of the most common causes for miscommunication at work, might play the upper hand in avoiding such uninvited situations.
Causes of miscommunication at work
1. Missing out on context
When a file needs to be circulated, the context includes which file, when and where it needs to be delivered, as well as who is responsible for circulating it. One such mistake was made by the organization Yellow Pages, when it incorrectly marketed the Korean meal Bibimbap, by depicting noodles rather than rice, in one of their ads. The ad creator's lack of cultural context resulted in a negative moment for Yellow Pages.
To avoid confusion, employees working on a specific project should be given adequate opportunity to ask questions and assess their work. The managers need to allot dependencies, on a single platform, to each employee. This will give you a one-view of all the employees’ tasks. That means an advanced platform must be in place to bridge these communication gaps.
2. Making hasty assumptions
Assumptions in internal communication occur when some things are assumed to be true, but never verified. We tend to assume we already know what the other person is intending to say. It’s the same story as making an assumption about what a person intends in an email or text message, without actually looking for context.
A good way to tackle this would be to confirm what you’ve heard and make precise use of your words. Supposedly, instead of “We have a meeting this weekend at the office.” one may say “We have a meeting on Saturday afternoon in the conference room at the office.” Assumptions at work points us towards the next, common cause of miscommunication at work.
3. Falling short of active listening
While we pretend to actively listen to what our colleague has to say, we are mostly too preoccupied with planning our own response. Active listening entails paying great attention to what the other person is saying, and only then interpreting what you've heard.
Focus on the current discussion and avoid unnecessary disruptions such as checking your phone, texting, etc. To confirm what you've understood from a conversation is to just....well, confirm. After your co-worker has finished talking, you may want to ask "So, what I hear you say is.." or "From what I'm understanding, you need me to..." This lets you verify and summarise the information you've heard.
4. Loss of employee productivity and motivation
Despite the skills and abilities, employees who are demotivated may sometimes feel unrecognized. This often costs an employee to lose productivity, ignoring open lines of contact rather than working towards the advancement of the organization.
Overall productivity might be restored by reevaluating company culture and considering what it takes to create a collaborative work environment. Businesses might need to have a well-suited system that encourages creative nudges and reminders on a particular task. This way, one makes sure of their people being personally committed to work with a positive attitude.
5. Absence of leadership
Employees look up to their supervisors for guidance in the workplace. Poor leadership communication may result from managers' inability to answer inquiries or clarify issues, leaving their staff even more puzzled than before. Because of this ambiguity, the employees may end up passing contradictory signals to each other.
Upper management staff may overcome this drawback by monitoring the team as a whole and identifying the blockers in a project. This may be further improved by extending a helping hand to the team, with a few suggestions on their way out of the tunnel.
6. Poor medium of internal communication
Email, Slack, virtual huddles are some of the most common means of internal communication at the workplace. When read aloud, even a simple word like "no" might be construed in a variety of ways. Verbal communication is better at conveying distinct meanings. Written messages are clear only when they are precise.
Emojis, which may be appropriate in some work environments, are one possible approach. It's also appropriate for more casual emails. After the pandemic, 88 percent of worldwide firms offered employees the option of working remotely. And so, setting guidelines and choosing the right communication channel is crucial to avoid the hassle of miscommunications.
How does peopleHum play a role?
Huddle - peopleHum's special team management tool diminishes all the setbacks of miscommunication at work. An ideal one-view of all your employees' tasks and dependencies are managed with a few simple clicks on your device. At the times of hurdles in a project, a manager or supervisor may instantly suggest a way out with a quick comment. You get to boost productivity by virtually nudging your employees for an update on a project, or to encourage their motivation in the era of remote work.
These aspects leave no space for miscommunications to land where they aren't invited. Register with us to know we can help boost your internal communication and people strategy. Or learn more about peopleHum with a free seat at our demo.